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EXUTRA

Cancellation Policy

Standard: 50% refund up until 1 week prior to arrival, except fees

  • The EXUTRA service fee is non-refundable.
  • Cleaning fees are always refunded if the guest did not check in.
  • EXUTRA will mediate when necessary, and has the final say in all disputes.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by EXUTRA for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as below.
    • For a 50% refund of accommodation fees, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
    • If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
    • If the guest arrives and decides to leave early, the nights not spent are not refunded.

Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees

  • The EXUTRA service fee is non-refundable.
  • Cleaning fees are always refunded if the guest did not check in.
  • EXUTRA will mediate when necessary, and has the final say in all disputes.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by EXUTRA for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as below.
    • For a 50% refund of accommodation fees, cancellation must be made 30 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund.
    • If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
    • If the guest arrives and decides to leave early, the nights not spent are not refunded.

Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees

  • The EXUTRA service fee is non-refundable.
  • Cleaning fees are always refunded if the guest did not check in.
  • EXUTRA will mediate when necessary, and has the final say in all disputes.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by EXUTRA for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as below.
    • For a 50% refund of accommodation fees, cancellation must be made 60 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund.
    • If the guest cancels less than 60 days in advance, the nights not spent are not refunded.
    • If the guest arrives and decides to leave early, the nights not spent are not refunded.

Flexible: Full refund 5 days prior to arrival, except fees

  • The EXUTRA service fee is non-refundable.
  • Cleaning fees are always refunded if the guest did not check in.
  • EXUTRA will mediate when necessary, and has the final say in all disputes.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by EXUTRA for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as below.
    • For a full refund of accommodation fees, cancellation must be made five full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.
    • If the guest cancels less than 5 days in advance, the nights not spent are not refunded.
    • If the guest arrives and decides to leave early, the nights not spent are not refunded.

Super Flexible: Full refund 1 day prior to arrival, except fees

  • The EXUTRA service fee is non-refundable.
  • Cleaning fees are always refunded if the guest did not check in.
  • EXUTRA will mediate when necessary, and has the final say in all disputes.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by EXUTRA for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as below.
    • For a full refund of accommodation fees, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
    • If the guest cancels less than 24 hours before check-in, the nights not spent are not refunded.
    • If the guest arrives and decides to leave early, the nights not spent are not refunded.